How do I download the FREE samples?
In order to download the Bolder FREE Sounds you do need to create an account, you will go through the same steps as you would if you were purchasing a library, except the total will be $0.00. You will also receive a copy of our newsletter which announces new libraries as well as free sounds. If you wish to unsubscribe from the newsletter, no problem! Also, we never share our customers account information with 3rd parties. Please be aware that this website delivers it's libraries via download only.
The library I purchased is a .rar file, how do I open it?
The .rar file needs to be decompressed, there are many utilities on the internet which will do this on both the Mac and PC platform. Some are freeware and some are not. The one that I use on OS X is called RAR Expander, Stuffit expander will work as well.
When I load the samples into my Kontakt Player it says ' The content you are trying to load is not registered '- what do I do?
You are using the Kontakt PLAYER, not the full Kontakt SAMPLER. They are different beasts. You can load Bolder libraries into the PLAYER and use it in demo mode for 30 minutes. If that is less than satisfying (which it will be) you need to upgrade to the full version of Kontakt the SAMPLER.
The only shipping option I see is downloading my samples, can I have them shipped instead?
99% of Bolder customers prefer to download their purchased libraries. It is an extremely efficient way to deliver your samples quickly and with very little fuss. This way the customer generally receives the purchased product within hours and Bolder Sounds can be much focused on our first priority which is making excellent sample libraries at a reasonable price.
But I still want my samples shipped!
We still request that you try to download them. If you live for example in the middle of the desert where there is no high speed Internet connections, send us an email and we will make arrangements to ship your product on CD ROM or DVD. But please keep in mind there will be no fancy graphics of any kind on the disc. It will simply be the same zipped file you would have downloaded. We want to spend our time making sample libraries, not filling out customs forms and packaging discs. The age of downloadable electronic goods has arrived - let's take advantage of it! Bolder Sounds is a small company and it is important to be as efficient as possible with our time so that our customers will benefit.
Which credit cards cards can I use to pay fro my purchase?
All orders are processed using Paypal. You DO NOT NEED to have a Paypal account to place a order at the Bolder Sounds Site. You can simply choose to use your major credit card of choice ( Visa, MC, American Express, Discover ). If you do have a Paypal account, of course you can use that as well.
I have a coupon that was sent to me by Bolder Sounds. How do I use it?
Just proceed as you normally would to purchase a product. After the first shopping car screen you will see the library and the non-discounted cost of the library. Click the CONTINUE button and on the next page you will see a place to type or paste in your coupon code number. We suggest you copy and paste it from the email that was sent to you to avoid a typing mistake. Click CONTINUE again and you should see a notice that your discount coupon has been applied to the product.
I'm not really very good at technical matters with my computer like downloading files, is it a complicated process?
No, not at all. Once you finalize your credit card payment at Paypal you will be forwarded back to the Bolder Site and you will see your purchased library and next to that is a button that says "download", that is all there is to it! If you wish to download your samples at a later date you simply log into the Bolder site with the MY ACCOUNT button and you samples will be there ready to download. Typically from the date of purchase you have 7 days before the download link expires. If you have some problem downloading the file, contact us and we'll be sure you are taken care of in a expeditious manner.
How long will it take to download my samples?
There are too many factors involved to answer this question with any degree of accuracy. Some of the factors involved are the time of day, your internet service connection speed, amount of traffic through the Bolder website etc... Right now Bolder libraries range from 20 megabytes up to 1.2 gigabytes. From our testing on a DSL line, download times range from 15 minutes up to a few hours. Either way, it's much faster than shipping your purchase. On bigger downloads (400 mb and up) you might want to start the download just before you go sleep in the evening.
What am I actually buying when I purchase a Bolder sample Library?
When you buy a sample Library what you are buying is a licence to use the sounds in your musical projects. You don't own the samples and programming, you own a licence to use them. Bolder Sounds owns the actual copyright.You may use the samples in a musical context without further notice or royalty payment. For a commercial release, we would, of course, love that you acknowledge the source of the samples, but we do not require it.
Whenever Bolder releases a new product we usually release a BOLDER FREE sound set as well. We enjoy being generous, we LIKE to give things away. Bolder libraries are not copy protected in any way. We ask that you do not just give a copy to a friend as a "favor" without it being paid for. We ask that you put yourself in our shoes before making such a decision. Thank you for your consideration!
Will Bolder's xxxxxx Library work with my xxxxxx sampler?
We ALWAYS recommend you buy native format discs when ever possible. We realize this is not always possible though. There are very good conversion programs out like Translator and CDXtract. However you'll never get 100% of the original programming that was implemented. Bolder guarantees that when you purchase disc in a native format, it will load and play correctly. Beyond that we cannot guarantee how a library will import from one sampler format to another. It is simply a process that is beyond our control.
Below is our standard license agreement:
GENERAL LICENSE CONDITIONS: You may use these samples in any type of music production, i.e. making demos, records, remixes, commercials, jingles, post productions, commissioned pieces, soundtracks for film, theatre, musicals, live performances, computer games or multimedia.
Samples may not be utilized or resold in the form of Library Music (except in a musical context) or Sample-related endeavors (e.g. "Joe's Sample Collection" which contains our products). Written permission from Bolder Sounds is required. You CAN NOT trade, re-sell, lend, rent, copy, duplicate, upload or download to any database, BBS, or Server any of our sounds because Bolder Sounds owns the rights to the samples, Bolder is licensing these to a single user for music production.
